Experienced Professionals

We’re ready to assist you at every stage of your  journey to grow your company. What’s first?

About Us

Our Mission and Values

At Octet, we help home service businesses run smarter and grow stronger by making the most of their systems and processes. Our goal is simple: streamline operations, boost efficiency, and set teams up for long-term success through hands-on implementation, thoughtful optimization, and steady support across the organization.

Our Comprehensive Services

View Our Service

We offer a wide range of Growth services, encompassing the following diverse suite of offerings:

Team Training & Ongoing Support

Team Training & Ongoing Support

Empower your staff with comprehensive Housecall Pro training tailored to your business needs. Our expert-led sessions cover everything from basic navigation to advanced features, ensuring your team can confidently use the platform to its full capacity. We offer both initial training and ongoing support options, including regular check-ins, troubleshooting assistance, and guidance on new features, keeping your team up-to-date and maximizing your Housecall Pro investment.

Reporting & Business Intelligence

Reporting & Business Intelligence

Gain valuable insights to drive growth with our custom reporting and business intelligence service. We'll create tailored dashboards and reports in Housecall Pro that highlight your key performance indicators. Our analysis pinpoints areas for improvement, tracks progress over time, and provides actionable insights on technician performance, service profitability, and customer trends. We'll also set up automated reports to keep you informed without any extra effort.

Housecall Pro Setup & Implementation

Housecall Pro Setup & Implementation

Transform your business operations with our expert Housecall Pro setup service. We handle the entire implementation process, from initial account configuration to data migration and integration with your existing tools. Our team ensures a smooth transition, customizing Housecall Pro to fit your unique business needs and workflows, minimizing downtime and maximizing efficiency from day one.

Workflow Optimization & Automation

Workflow Optimization & Automation

Streamline your operations and save time with our workflow optimization service. We'll fine-tune your Housecall Pro settings, create custom fields, and set up automation rules to eliminate repetitive tasks. From job scheduling to invoicing and follow-ups, we'll ensure your team leverages Housecall Pro's full potential to boost productivity and enhance customer service. Our optimization includes setting up dispatch boards, custom job types, and automated customer communications.

Pricebook Optimization & Pricing Strategy

Pricebook Optimization & Pricing Strategy

Boost your profitability with our comprehensive pricebook and pricing strategy service. We'll structure your Housecall Pro pricebook for maximum efficiency, implementing tiered pricing, service bundles, and dynamic pricing strategies. Our data-driven approach analyzes your costs, market trends, and profit margins to create a pricing strategy that enhances your competitiveness and bottom line. We'll also set up the Flat Rate Pricing tool and configure material markups to ensure consistent profitability across all jobs.

Marketing & Customer Management Optimization

Marketing & Customer Management Optimization

Enhance your customer relationships and boost repeat business with our marketing and customer management optimization. We'll set up and fine-tune Housecall Pro's customer communication tools, including automated follow-ups, review requests, and targeted email campaigns. Our team will also optimize your customer database, set up tagging systems for effective segmentation, and implement strategies to increase customer retention and referrals, all within the Housecall Pro platform.

Team Training & Ongoing Support

Empower your staff with comprehensive Housecall Pro training tailored to your business needs. Our expert-led sessions cover everything from basic navigation to advanced features, ensuring your team can confidently use the platform to its full capacity. We offer both initial training and ongoing support options, including regular check-ins, troubleshooting assistance, and guidance on new features, keeping your team up-to-date and maximizing your Housecall Pro investment.

Reporting & Business Intelligence

Gain valuable insights to drive growth with our custom reporting and business intelligence service. We'll create tailored dashboards and reports in Housecall Pro that highlight your key performance indicators. Our analysis pinpoints areas for improvement, tracks progress over time, and provides actionable insights on technician performance, service profitability, and customer trends. We'll also set up automated reports to keep you informed without any extra effort.

Housecall Pro Setup & Implementation

Transform your business operations with our expert Housecall Pro setup service. We handle the entire implementation process, from initial account configuration to data migration and integration with your existing tools. Our team ensures a smooth transition, customizing Housecall Pro to fit your unique business needs and workflows, minimizing downtime and maximizing efficiency from day one.

Workflow Optimization & Automation

Streamline your operations and save time with our workflow optimization service. We'll fine-tune your Housecall Pro settings, create custom fields, and set up automation rules to eliminate repetitive tasks. From job scheduling to invoicing and follow-ups, we'll ensure your team leverages Housecall Pro's full potential to boost productivity and enhance customer service. Our optimization includes setting up dispatch boards, custom job types, and automated customer communications.

Pricebook Optimization & Pricing Strategy

Boost your profitability with our comprehensive pricebook and pricing strategy service. We'll structure your Housecall Pro pricebook for maximum efficiency, implementing tiered pricing, service bundles, and dynamic pricing strategies. Our data-driven approach analyzes your costs, market trends, and profit margins to create a pricing strategy that enhances your competitiveness and bottom line. We'll also set up the Flat Rate Pricing tool and configure material markups to ensure consistent profitability across all jobs.

Marketing & Customer Management Optimization

Enhance your customer relationships and boost repeat business with our marketing and customer management optimization. We'll set up and fine-tune Housecall Pro's customer communication tools, including automated follow-ups, review requests, and targeted email campaigns. Our team will also optimize your customer database, set up tagging systems for effective segmentation, and implement strategies to increase customer retention and referrals, all within the Housecall Pro platform.

Technology That Drives Results

Let Our growth Experts Help You

At Octet, we keep things simple and practical.  We believe the best ideas come from thinking differently when there are constraints. Not just throwing a bunch of money at the goal and hoping it does what you want it to.

Process

How Octet Works

Transparency is at the root of everything we do at Octet, and that includes our work process. Here’s how we deliver results, step by step.

Discovery & Strategy

We begin our partnership by getting to know you and your business inside and out. This crucial first step lays the groundwork for everything that follows.

Technology Onboarding

The necessary, but boring stuff. We have refined processes to quickly get you onboarded with our technology partners.

Analysis and Consulting

Now that we’re connected and introduced, it is time to dive into the data to develop strategies that elevate your operations. A few common improvements are:

Ongoing Support and Optimization

Your business is dynamic, and so is our support. We’re committed to being there whenever you need us, ensuring your systems grow alongside your business.

Process
What Our User Say​
Process

Pricing

At Octet, we understand that every business has unique challenges and goals. Our pricing structure reflects this understanding, offering a range of packages designed to provide the right level of support for your specific situation.

Monthly Retainer

Designed for large, ongoing support projects. Ideal for 3-12 month strategic partnerships involving detailed initiatives and major operational overhauls.

Project-Based

Perfect for tackling specific projects such as system integrations, data and system cleanups, workflow optimization, process reengineering, and tailored training sessions.

FAQs

You have questions? We have answers.

At Octet, we understand that every business has unique challenges and goals. Our pricing structure reflects this understanding, offering a range of packages designed to provide the right level of support for your specific situation.

While many firms provide a one-size-fits-all timeline, we take a more tailored approach. Our implementations typically range from 6 weeks to 6 months, depending on your specific needs and the complexity of your requirements. We focus on delivering (and proving) value incrementally, so that you’re seeing the results long before the final rollout. We’re a mid to long-term partnership, all depending on the scope of your project, and how quickly we can inspire your team.

We throw some D’s on it. Discover, Design, Develop, Deploy, Drive!

We start with a thorough discovery phase to understand your business, followed by designing a tailored solution. Next, we develop the system with continuous feedback from your team, deploy strategically, and drive user adoption through ongoing support. This ensures we remain aligned with your business objectives throughout the process.

We don’t believe in forcing your business into a pre-built solution. Our team combines technical expertise with business analysis to create truly custom solutions.
We hate bulk imports! While they may seem like an easy time-saver, they can pose significant risks to data integrity. Instead of relying on bulk imports, we carefully evaluate each situation individually and perform tests to ensure a clean and safe import process. Our hands-on team manages the entire data migration from start to finish, taking the necessary time during import to avoid costly cleanup efforts later on. We prioritize maintaining the accuracy and integrity of your data—no AI shortcuts here; just dedicated one-on-one assistance.
Change management is critical for successful implementation. We focus on open communication and collaboration with all stakeholders from the outset. By involving team members early in the process and providing tailored training sessions, we help ease transitions and foster a culture of adaptability.
We want employees to be participants, not just recipients of change. We actively ask for feedback rather than telling or demanding it. Our approach is highly collaborative and inclusive; we encourage input from every department to ensure that all perspectives are considered before moving forward with any solution. If it doesn’t work for everyone, it isn’t finished.
We believe in long-term partnerships rather than “drop some opinions and RUN!.” Our commitment to your continuous improvement and success provides ongoing optimization, regular health checks, and proactive feature updates and education. We LOVE to deliver lasting value – so we definitely stay in touch!
We believe in long-term partnerships rather than “drop some opinions and RUN!.” Our commitment to your continuous improvement and success provides ongoing optimization, regular health checks, and proactive feature updates and education. We LOVE to deliver lasting value – so we definitely stay in touch!
We would love to hear from you

Get in touch with us